Emura Pan

Hello David, Thank you for sharing such detailed feedback and for giving Emura-pan a trial run. We’re sorry that the way our add-ons and insurance were presented came across as coercive or created any sense of doubt about your purchase. That’s not the experience we want for anyone. Your point about offering add-ons before purchase and avoiding fear-based messaging is very valuable, and we’ll make sure to share this with the relevant team so we can review how these options are communicated. If you have any further concerns or would like to share more details about your experience, please reach out to our customer service team at https://support.emura-pan.com so we can assist you directly. Emura-pan Support Team

Hello Rick, Thank you for your 5-star review and for sharing your experience. We’re happy to hear that you found it easy to purchase your product online. Your feedback means a lot to us and helps us keep improving our service. If you ever have any questions or need assistance in the future, you can reach our customer service team here: https://support.emura-pan.com Emura-pan Support Team

Hello Kern, Thank you so much for taking the time to share your positive experience and for choosing Emura after doing so much research. We’re delighted to hear that our nonstick frying pan met your expectations. We also really appreciate your suggestion for an 8-inch frying pan. Feedback like yours is very valuable and will be shared with our product team for future consideration. If you have any further questions or suggestions, please feel free to contact our customer service team at https://support.emura-pan.com Emura-pan Support Team

Hello Deb, Thank you for taking the time to share your feedback and for leaving us a 4-star review. We’re glad to hear that you find the product safe to use and easy to clean. If you have any questions or run into any concerns as you continue to use it, our customer service team will be happy to assist you at https://support.emura-pan.com Thank you for choosing Emura-pan. Emura-pan Support Team

Hello, Thank you for taking the time to share this detailed feedback and for your 4-star review. We sincerely apologize for the difficulty you experienced when trying to reach our customer service team and for the lack of clarity regarding what is included with your purchase. Your comments about the add-ons and the website information are very valuable, and we understand how frustrating it must have been to spend time and money on calls without getting clear answers. We are already looking into what happened with your calls and how we present product and add-on information on our website so we can improve this experience going forward. If you would like to discuss the details of your order or share any additional feedback, please reach out to our customer service team at: https://support.emura-pan.com Thank you again for bringing this to our attention and for giving us the opportunity to improve. Emura-pan Support Team

Hello, Thank you so much for your 5-star review and for your kind words about our website and ordering process. We’re delighted to hear that everything was very easy for you. If you ever have any questions or need assistance in the future, you can reach our customer service team here: https://support.emura-pan.com Emura-pan Support Team

Hello Patricia, Thank you so much for your 5-star review. We’re delighted to hear that ordering was easy, delivery was quick, and that you’re enjoying your skillet daily. It’s great to know that cleanup has been simple for you as well. If you ever have any questions or need assistance in the future, you can reach our customer service team at https://support.emura-pan.com Emura-pan Support Team

Hello, Thank you for your positive feedback about the purchase process and for taking the time to leave a review. If you have any questions or concerns once you receive and try the product, our customer service team will be happy to assist you at https://support.emura-pan.com Emura-pan Support Team

Hello, Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you found the experience quick and easy. Feedback like yours means a lot to us and helps confirm that we’re on the right track. Thank you for choosing Emura-pan. Emura-pan Support Team

Hello, Thank you so much for your 5-star review and for sharing your positive experience with Emura-pan. We truly appreciate your support and look forward to serving you again in the future. If you ever have any questions or need assistance, you can always reach our customer service team at https://support.emura-pan.com Emura-pan Support Team

Hello Carolyn, Thank you for sharing your feedback and for your 4-star review. We are sorry to hear that the number of sales messages you received after your purchase felt irritating, and we understand how this could be frustrating. Your comments are very important and will be shared with our team so we can review and improve our communication practices. If you would like us to look into your specific case in more detail, please reach out to our customer service team here: https://support.emura-pan.com Emura-pan Support Team

Hello Richard, Thank you so much for your 5-star review. We’re happy to hear that your Emura-pan is heating evenly and that eggs release easily—that’s exactly the kind of experience we aim to provide. If you ever have any questions or need assistance in the future, our customer service team is here to help: https://support.emura-pan.com Emura-pan Support Team

Hello Kathryn, Thank you so much for your 5-star review. We’re glad to hear you found the ordering process easy and the information helpful. Feedback like yours encourages us to keep improving our service. If you ever have any questions or need assistance in the future, our customer service team is here to help: https://support.emura-pan.com Emura-pan Support Team

Hello Brian, Thank you for your wonderful feedback and for the 5-star review! We’re delighted to hear that you love the pans, and we truly appreciate your suggestion about offering more sizes. Feedback like yours helps us understand what our customers would like to see in the future. If you have any specific sizes or products in mind, our customer service team would be happy to pass your suggestions along to the relevant team: https://support.emura-pan.com Emura-pan Support Team

Hello Alana, Thank you so much for your 5-star review and for choosing to purchase from us again. We truly appreciate your trust in Emura-pan and your continued support. If you ever have any questions or need assistance, our customer service team is here to help at https://support.emura-pan.com Emura-pan Support Team

Hello Cyprian Lee Chong, Thank you for your 5-star review and for sharing your experience with us. We're glad to hear that you found it easy to place your order. If you ever have any questions or need assistance in the future, our customer service team is always ready to help: https://support.emura-pan.com Emura-pan Support Team

Hello, We regret to hear about your recent experience. Thank you for providing us with your email address information on Trustpilot regarding your case. Unfortunately, we were unable to find any orders in our database matching the details you provided. To assist you further, could you please provide us with the email address used during the purchase and the order ID number located at the top of your purchase invoice? The order ID should be either 8 digits long (e.g. #12345678) or a combination of 7 characters that can include letters and numbers (e.g. ab1cd23). We eagerly await your response so that we can address your concerns promptly. You can update your review on Trustpilot or reach out to us via our contact form on https://emura-pan.com/contact/ at your earliest convenience. Thank you for your cooperation in this matter. Emura-pan Support Team

Hello, Thank you for sharing your feedback and for taking the time to leave a review. We’re glad to hear that the ordering process and information about the pan were clear and easy for you. If you have any questions once your pan arrives or need help getting the best results from it, our customer service team will be happy to assist you at https://support.emura-pan.com Emura-pan Support Team

Hello Dennis, Thank you for your 5-star review and for sharing your experience with us. We’re delighted to hear that you found our website easy to use for ordering. Feedback like yours helps us ensure we’re providing a smooth and convenient experience for our customers. If you ever have any questions or need assistance in the future, our customer service team is available at https://support.emura-pan.com Emura-pan Support Team

Hello, Thank you so much for your 5-star review and for highlighting the ease of ordering with Emura-pan. We truly appreciate your feedback and your support. Emura-pan Support Team