What is going on with Chewy?
What is going on with Chewy? I order routinely for my pets, but my past few deliveries have been really bad. My house is on a large lot, but I have 2 driveways that lead up to my door. I always give specific instructions to deliver items to my front porch. But my orders are left about 200 feet from my front door, near the road where anyone can steal. I have to walk out and check every time I have an order coming, cos I can't see it from my house. My most recent order was delivered to my front door. But when I opened the box, I saw how damaged the case of canned food was. Almost half the cans were obviously dented and one had cracked open with pet food all over the other cans. As I washed the cans, I saw the expiration date for the food was 4 months ago. Argh! Enough. I called Chewy and asked for a supervisor. A female named Smiley (really?) came on and sounded like she was reading from a que card. I asked for a refund and explained my frustration with recent orders. She apologized and then thanked me for being a customer. Oy! I am switching over to another company.