Hellcase showed $1,600, real value is around $600
I feel misled by this situation. I deposited around $1,000, played, and eventually got a knife StatTrak™ Bayonet | Gamma Doppler (Factory New), Phase 4 that Hellcase displayed as being worth about $1,600. After withdrawing it, I found out that on CSFloat and even on Steam it is worth only around $550–600. That is a difference of roughly $1,000 almost three times the real value. I asked support several times where, before the withdrawal, it was clearly stated that the $1,600 shown by Hellcase was only an internal platform value and could differ this much from the actual market price. I still have not received a direct answer. Instead, they keep replying with explanations about market differences, supply and demand. But $1,600 versus $600 is not a normal price fluctuation. To me, this looks misleading. Hellcase refused to take the knife back, restore the $1,600 to my balance, or compensate the difference. I still hope they reconsider the case and compensate the loss. If they resolve it fairly, I am willing to update my review. But for now, I feel deceived, and my rating reflects that. Before withdrawing expensive items, I strongly recommend checking the real market price yourself.