Terrible Company
Company: Premier Home Warranty Nature of Complaint: Poor customer service, failure to honor claims, inability to provide contracted repair services Details: I am filing this complaint due to a consistent pattern of poor service and failure to deliver on the terms of my home warranty contract. 1. Unresponsive Customer Service: I have repeatedly called Premier Home Warranty and been unable to reach a representative. When I requested a supervisor call me back, no call back was ever made. This has happened on multiple occasions. 2. No Contractor Network: When I filed a claim for a plumbing issue, the company was unable to locate a single contractor willing to perform the work. I was told this was because contractors in my area refuse to work with Premier Home Warranty due to non-payment. I was left to resolve the issue myself and received no reimbursement. 3. Inadequate Reimbursement: My dryer, approximately four years old, stopped working. Premier Home Warranty offered only $145 toward replacement/repair, which was nowhere close to the actual cost of resolving the issue. 4. Misleading Sales Practices: The sales process painted a very different picture than what I experienced after purchasing the warranty. I was promised comprehensive coverage and support, but in practice the company does not honor claims in a reasonable or fair way. Desired Resolution: I am requesting a full review of my claims history, fair reimbursement for the plumbing and dryer issues, and a formal response addressing the lack of customer service follow-through.