Extremely Disappointed – Ongoing Delays Have Cost Us Time, Money, and Peace of Mind
Extremely Disappointed – Ongoing Delays Have Cost Us Time, Money, and Peace of Mind My experience with PODS started off extremely positive, which makes what has happened since even more disappointing. Our first POD was delivered in July and scheduled to be picked up on August 3. A second POD was also scheduled to be delivered that same day, after the first one was removed. It is now August 10, and neither has happened. The original POD is still sitting in the driveway of our old home, and the second POD has never been delivered. I have taken time off work, made numerous calls—often multiple calls a day—and received multiple case numbers while repeatedly trying to escalate this issue. Despite all of that, we still do not have a resolution. Last Friday, I finally received a call from the driver who was supposed to deliver the second POD. When I explained that the original POD had still not been picked up and was occupying the space, he told me he would call me right back. He never did. The consequences of these delays have been significant. I have now had to extend my lease twice, meaning we are paying for two homes. We cannot complete our move into our new home, and I cannot turn over the keys to our old home because the original POD is still sitting in the driveway. What should have been a straightforward move has become financially and emotionally exhausting. As of today, the PODS system shows the original container scheduled for pickup on August 14—11 days after the original August 3 pickup date. Even more frustrating, the system shows the second POD scheduled for pickup on August 22, despite the fact that it was never delivered in the first place. I understand that delays and logistical problems can happen. What I do not understand is how a customer can make this many calls, receive multiple escalation case numbers, take time off work, incur additional housing expenses, and still be left without anyone taking ownership of the problem. I have done everything I can on my end. At this point, I am exhausted, my funds have been depleted by expenses I should never have incurred, and I genuinely do not know what else I am supposed to do. PODS started out earning my confidence and quickly turned what was already a stressful move into an ongoing nightmare. More than anything, the lack of communication, accountability, and urgency has left me feeling as though no one at the company cares about the very real impact this situation is having on my family. I simply need someone at PODS to take ownership of this situation and get it resolved.