My experience with HelixVM has been one…
My experience with HelixVM has been one aggravation after another. The incompetence started before I even saw a provider—they canceled my appointment twice, claiming I hadn't confirmed my televisit, even though I followed their instructions. When I finally managed to actually meet with a provider, they assured me they were sending a prescription to my pharmacy. That was four days ago. I have followed up every single day asking when I can expect to pick up my medication, only to be dismissively told that "it can take a while." Their own website explicitly advertises that prescription processing takes 4 to 6 hours—not 4 to 6 days. To make matters worse, getting even that vague non-answer required pulling teeth, as customer support barely bothers to respond to messages at all. If you actually need timely medical care and reliable communication, look elsewhere. HelixVM fails on basic accountability, customer service, and their own stated timelines.