Expedia / Orbitz
Expedia / Orbitz , yes they are that bad . For a top tier company you'd think they are more proficient at handling issues . I recently booked at trip at the Holiday Inn Express near Newark airport. Figured it may fe better to stay local than to to drive back amid World Cup traffic . Within 2 hrs of checking in June 27, a loud thumping noise above began . I immediately went down stairs to alert from desk . Not only did she dismiss my complaint, she told me the people up stairs paid and they can do what they want . When I asked for her name and title she refused as did her colleague. I then called Expedia . Spent 29 minutes on phone . They apologized and said they would change room . They never did . Then a dog started barking across the hall in another room. Poor thing was left unattended . Was also scratching door since the occupants weee not in room . Had to call Linden NJ police department. Beyond surreal . Despite all the documentation, Expedia did nothing! Have to battle with Amex and BBB for redress . Avoid Expedia/ Orbitz if you can !