What happened? Just a month ago you paid promptly. Now...
After many months of prompt reimbursement, suddenly ASPCA is dragging its feet with processing. My last two claims have sat on the "submitted" stage for weeks, where just a couple of months ago I would have already been reimbursed. I've tried calling, but I'm connected with incomprehensible customer service operators via a lousy connection who know nothing and speak from the same script. If nothing happens in the vaunted "2-4 weeks," I'll call the sales number, and then I'll start emailing up the corporate food chain. My cat is sick. Do your job.