I recently purchased the Secretlab and delivery service
I recently purchased the Secretlab MAGNUS Pro XL desk on July 30, 2026. I selected priority shipping and paid an additional fee to have the desk delivered by August 5. Unfortunately, the courier missed the expected delivery window and ultimately delivered Box 1 of 2 to the wrong address. No delivery photo was provided. I am currently trying to recover the missing package, but Secretlab has refused to send me a replacement. Instead, I have been asked to conduct my own investigation, despite knowing my correct address and knowing that I never received the package. I have been asked to provide a police report, CCTV footage, and information about whether a coworker may have taken the package. At Secretlab’s request, I provided CCTV footage showing that the package was never delivered to my location during the time it was marked as delivered. Despite providing this evidence, Secretlab continues to insist that I file a police report before they will move forward with their internal investigation or consider sending a replacement. The package was never delivered to my address in the first place. Therefore, there was no opportunity for someone at my address to steal it. The courier delivered it to the wrong location, which was completely outside of my control. This has been an extremely frustrating experience. I paid for priority shipping, but instead of receiving the product I purchased, I have been left to investigate a delivery error that was not caused by me. Based on my experience, I would strongly encourage potential customers to carefully consider how delivery issues and missing packages are handled before purchasing from Secretlab.