Unauthorized Account Linking and Complete Disregard for Legal Proof of Purchase
I recently purchased Need for Speed Heat on Steam. Without my explicit consent, EA's broken backend system automatically linked my Steam account to an old EA account that does not belong to me, simply because the EA app was previously left open on my PC. When I contacted EA Support to fix this automated error, it was a complete nightmare. I provided my 17-digit Steam ID, the Steam Transaction ID, and the official Steam purchase invoice proving I am the legal owner of both the game and the Steam account. Despite providing unquestionable legal proof of purchase, the support agents acted like copy-paste robots. They refused to unlink my Steam account, demanding verification for an EA account that I repeatedly stated I do not own and have no access to. They essentially held my third-party platform (Steam) hostage due to their own system's flaw. As someone whose schedule is extremely tight due to intensive preparations for a major national public service exam, having hours of my valuable time completely wasted by a support team that ignores official legal invoices is absolutely unacceptable. EA's policies prioritize rigid, broken protocols over consumer rights, common sense, and legal ownership. They offer zero real support.