Worst customer service ever!
I have been an ADT alarm customer for many years. A few years ago our calls were routed to a national number in lieu of local. Eve since then I have always hesitated to call because it is so difficult to get good customer service on the phone with them. Today's example: all I want to is cancel my account. Period. I own the equipment. It took 30 minutes on Sunday only to discover that this the department I need to speak with on the phone ,... they do not make it possible online ... does not even work on Sunday. Nor do they provide this clearly information online. Go figure. Then today, Tuesday, it took 32 minutes. that is in total more than an hour of my time wasted. AFTER the phone prompt (6) for "cancel service" routed to an AI voice who instantly recognized my request from two days prior. Then routed to a live human. Then after six minutes of work, and waiting "I will take care of that" she says, only to be routed without notice to live human #2 ...six minutes of work and waiting more, "I will take care of that" only to be routed to live human #3 repeat. "I will take care of that (same words each time!) ... then you guessed it, routed to live human #4 - I AGAIN and for the fourth time, I explain my desire to JUST CANCEL. No, I do not want ADT at my new address ... why would I engage with a company that so willingly has wasted one hour of my time? NEVER. "Oh but Mr. xxx, you can get up to $1,000 credits at your new home... ?" Gain, for the eighth timer, I just want to cancel." Why is this made so difficult. ADT alarm has terrible customer (account) service. And it pisses me off enough to take time to write a review - Nobody there seems to have a clue about managing a good customer service team.