Deceitful business practices and horrible customer support
I have been a loyal customer of theirs for over ten years since their first product launch. Purchased a Rotimatic NEXT in Feb 2025. Unit failed under warranty (mechanical defect) in May 2026. After escalation, a Zimplistic representative confirmed in writing on June 15, 2026 that they would ship a replacement unit and a return label. Nothing was ever sent, and the company has since stopped responding to all follow-up — including messages to their CEO-escalation email and a formal demand letter sent by certified mail. Order #63847. I will unfortunately have to submit a legal claim against their company which is going to cause unnecessary headache for me, on top of my rotimatic not working for past 3 months.