Disgraceful company! Refusing to fulfill a paid order to Ukraine despite DHL operating normally! Order 143609541
I am deeply disgusted by Velvet Caviar's business practices and selective discrimination. On August 5th, I placed order #143609541 for $213 USD. Their checkout system verified my address in Ukraine, offered DHL Express Shipping, and charged my card immediately.After a week of holding my money, their support agent Jessa admitted that DHL Express is fully functional and safely delivering to Ukraine every single day, but they refuse to ship because they "cannot manually bypass software restrictions" to print a shipping label. This is a pathetic display of corporate laziness! An international multi-million dollar brand cannot spend 5 minutes to manually fill out a DHL waybill for a customer.Our country is currently going through a war, yet our people, businesses, and infrastructure continue to function, adapt, and operate flawlessly every single day. It is embarrassing that we maintain high standards under bombs, while a well-established US brand cannot manage to put a few phone accessories in a box because their software won't let them.I am NOT accepting a cancellation or a refund. I legally purchased these items as a time-sensitive gift. Velvet Caviar, do your job, manually log into your DHL portal, and ship my order immediately! Potential international buyers, beware of this company's shocking lack of accountability.