Terrible Customer Service.
I'm still waiting for any response from the support tickets I've placed. I'll continue to put them in and continue to place negative feedback anywhere I can until it's resolved. I can't even get a response on a return for ordering the wrong item. Your support login is not the same account as what is used for the store. There's nowhere to sign up for said support account. There's no response beyond ticket generated email. This is unacceptable. Edit 0827 13Aug26 The reply to my comment and the email you sent are minutes apart. No, your emails aren't blocked. As a matter of fact you're whitelisted to your own folder that is a growing catalogue of disappointment. I emailed about a return for a print head two weeks ago. Now it's outside of the return policy window per your website's listed "unopened/unused within 14 days". I emailed about this within 15 minutes of receiving the box in the mail that day. I'm still waiting for something further for the known issues with the Neptune 4 Max blobbing up and destroying my print head. I followed the guidelines and I was printing the same file I had already printed 9 times previously. I have had no issues with my Saturn 4 Ultra that was my first 3D printer. It's a great machine, but the Neptune 4 Max has been a trial of my patience, but less so than your inadequate and obtuse support channels.