Farmed Out Customer Service outside of US
Before Pet Premium was bought out by ASPCA, I had excellent customer service for many years. I was speaking to people where English was their first language. My claims were completed in a week. Now I called to ask about a claim and could not even understand the rep and there was so much background noise, I could not even hear anything he said. DISGRACEFUL! People sitting in a loud room and he told me nothing.