⭐ **1 Star**
⭐ **1 Star** Very disappointing customer service experience with US Mobile. Getting a clear answer from support can take an extremely long time, and simple issues can turn into hours of back-and-forth. Their phone customer service is also extremely slow. It can take a very long time before someone answers the phone, and once you finally reach someone, the conversation can easily last over an hour just to get a simple issue resolved or receive a clear answer. Today I changed one of my lines from a Shared Data Pool to the $10 Light Plan. The checkout page clearly showed **“Total Due Now: $0.00”** and said the new plan would start on **August 23**, yet immediately afterward I saw a **$10 US Mobile transaction** on my credit card. What should have been a simple plan change became confusing and frustrating. US Mobile may have competitive prices, but their customer service and billing communication need serious improvement.