Multiple order issues, cancellations, and unresponsive customer service
I have had a highly frustrating series of experiences with Beauty House across my last few orders, primarily due to stock management errors and very slow customer service communication.Order 1 (Missing Product & Forced Refund): I received an order that was missing a fragrance. While customer service eventually issued a refund, I would have much preferred to receive the item I actually ordered. Unfortunately, it had already sold out, leaving me empty-handed due to their inventory oversight.Order 2 (Canceled Order): A separate large order of Mykonos fragrances was completely canceled. The explanation provided was a shipping error, with customer service claiming that UPS did not scan the package correctly.Order 3 (Long Unfulfilled Delay): My most recent Xerjoff order has been sitting completely unfulfilled for over 10 days with no updates or tracking generated.Trying to get resolutions for any of these issues is exhausting. Their customer service response times are incredibly slow, leaving you in the dark for days when things go wrong. Between the inventory errors, logistical cancellations, and lack of support, it is hard to recommend buying from them.