Beautiful pendant... poor customer experience.
When I made my order, I was given an estimated date of delivery. That date had changed by the time I received email confirmation. Further to this, my order was delayed again without further notification, and on order tracking, with no reschedule date displayed, it prompted me to reach out to the seller for a status update. If an order is delayed, I expect to be notified directly, I shouldnt have to find this out through order tracking, and have to jump through hoops to be informed of a company's shortcomings. The company only contacted me in response after my order arrived, advising that my email to their provided contact email address had initially been directed to a "spam" folder. The email was generic in form, and while it included a "sincere apology," no form of redress was offered for the experience. The piece I bought - a pendant- is indeed beautiful. However, he silver chain provided alongside the pendant is far too short, as if it is designed for a child's proportions, and we have had to purchase a silver chain extender separately. I have not brought this up with the seller because I am not confident in dealing with them further. It is unlikely I will be a repeat customer.