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Don Terch

美国

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Enjoybot

Horrible Customer Service!!!

Horrible Customer Service!!!! I attempted to cancel my order prior to shipment because the item did not ship as the listing indicated. It was not going to arrive when I needed it. Multiple emails were sent to cancel. They shipped the item a few days after the first cancellation request was made. They would not send a return shipping label instead they told me to refuse the delivery. The package has been returned for over a week now. I shared the carrier's tracking information to prove it was returned. They have told me they are awaiting confirmation from their warehouse. I have been following up daily for over a week now and still no refund. Keep in mind this was a $200 purchase. I have now had to open a dispute with my credit card company. Buyer beware!!!! Horrible company. This is my worst online purchase experience ever!!!!

2026-08-13