I purchased an Enabot product but…
I purchased an Enabot product but discovered that I could not use it without agreeing to the company’s privacy agreement. I was not comfortable agreeing to those terms, and without doing so the product was effectively unusable for me. I then contacted Enabot to request a return. Unfortunately, my request was ignored and I received no assistance in returning the product. I understand that connected products may require an app and certain permissions to operate, but I believe customers should be made very clear about these requirements before purchasing. More importantly, when a customer decides that the terms are unacceptable and asks to return an unusable product, the company should respond promptly and provide a reasonable return process. My dissatisfaction is therefore not simply with the product. It is with the combination of the privacy requirements and Enabot’s failure to respond to my request for a return.