Enabot is a technology brand focused on bringing families closer together. We believe distance shouldn’t stand between you and your loved ones. That’s why we create FamilyBot—innovative companions designed to help you stay connected, share everyday moments, and be there even when you’re miles apart.Wherever you are, Always Together.
The product is fun and helpful when you want to watch your house and pet. Cameras is good and night vision also ver clear. Other AI features could be fun if you have kids.
The only issue i have with mine is the drive motor seems to be broken after a month of use. Communication to support team also not easy, i have try to email them through their app but nothing in response and now trying WhatsApp and hoping i will hear something some them.
Enabot 回复2026-10-10
Thank you for sharing your experience with the EBO Air 2 Plus. We’re glad to hear that you enjoy its camera quality, night vision, and features.
We’re sorry to hear about the motor issue and the difficulty you’ve experienced contacting our support team. We checked our system but couldn’t find any previous emails from your email address, so there may have been an issue with the contact information or email delivery.
Our support team at [email protected] has now reached out to you regarding this issue. Please check your inbox, including your spam or junk folder, and we’ll be happy to assist you in resolving the problem.
We sincerely apologize for the inconvenience and appreciate your patience!
I appreciate the creation of this robot, as it is better than the rest; plus, you can talk and interact with it. It follows you around and gives you a playful wink you’ll love having, and your kids will adore it too.
Enabot 回复2026-10-10
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoy interacting with your robot and love its playful features. It makes us happy to know that it brings fun and joy to your family. Thank you for being part of the Enabot community!
More Than a Robot — It Makes the Distance Feel Smaller ❤️
I don’t usually write long reviews, but my experience with Enabot and the EBO Air 2 Plus genuinely deserves one.
I bought the EBO Air 2 Plus because it had all the features I was looking for, but I never expected it to become something so meaningful to my family.
I had to move away from my home country and live far from my mother. Naturally, she sometimes feels lonely because of the distance between us. I know no device could ever replace actually being there with her, but somehow, this little robot has made that distance feel much smaller.
My mother is allergic to animal fur, so getting her a pet for companionship was never really an option. EBO has become a wonderful alternative in its own unique way. It allows me to move around the house, see her, talk to her, check on her, and feel present in her everyday life even when I am far away.
She feels that I am around, and I feel that I am still part of her day.
The camera quality is excellent, but one of the biggest advantages for me is something a normal phone or video call cannot give me.
With a phone call, the person on the other side has to notice the call, reach their phone, and answer before you can see or speak to them. With EBO, I don’t have to wait for my mother to answer a call before I can check that she is okay.
When you live far away from someone you love, that difference is enormous. If I suddenly feel worried, I can open EBO, find her, see that she is okay, and speak to her. I don’t have to keep calling and wondering whether she didn’t answer because she was busy, asleep, away from her phone, or because something might actually be wrong.
That immediate reassurance is priceless to me.
EBO also gives me something a traditional fixed camera cannot: movement. I am not limited to one viewing angle or one room. I can move around and look where I need to. This can also be valuable for parents with young children being cared for at home, providing additional visibility and peace of mind rather than relying only on a fixed camera angle.
There is also an added sense of security. Being able to remotely check the home, with monitoring and recording capabilities, gives me extra peace of mind. Of course, nothing replaces proper supervision or security measures, and above everything we trust in God’s protection and care.
For me, EBO is no longer just a gadget. It feels like the kind of technology that could genuinely have a place in almost every home.
But as much as I love the product, what truly pushed me to write this review was Enabot’s exceptional after-sales service.
At one point, I experienced an issue and contacted their support team. From the beginning, they were incredibly responsive, patient, professional, and focused on finding a solution. Whenever I needed information or documentation, they provided everything I needed and guided me through the process.
I mainly communicated by email with a representative named Elon, and I genuinely cannot speak highly enough of him. He was consistently polite, patient, professional, and incredibly responsive. I could send an email at night and wake up to find a reply waiting for me — not a generic customer-service response, but an actual answer, solution, or clear next step.
What impressed me most was what happened when the situation became more complicated than expected.
Instead of leaving me to deal with a difficult process on my own, they came back to me with another solution. What really stayed with me was that this solution required more effort and additional cost on their side, yet they chose it because it was the easiest and fastest way to solve the problem for me.
They could have chosen what was easiest for the company. Instead, they chose what was easiest for their customer.
That, to me, is exceptional customer service.
At every stage, I felt that their priority was not simply to close a support ticket. Their priority was to genuinely solve my problem. They listened, responded quickly, followed up, provided everything I needed, and when one solution became complicated, they found another — even though it meant taking on more responsibility themselves.
That kind of after-sales service is rare.
A great product can make you buy from a company once. Great after-sales service makes you trust that company enough to buy from them again.
A sincere thank you to Enabot, and a very special thank you to Elon for your patience, kindness, professionalism, responsiveness, and genuine care throughout my experience.
Many companies say they care about their customers. Enabot actually showed me what that looks like.
I wholeheartedly recommend the EBO Air 2 Plus — not only because of what this little robot has brought into my family’s life, but because I now know there is an exceptional team standing behind it if I ever need them.
And for me, that makes all the difference. ❤️
Enabot 回复2026-09-04
Thank you so much for taking the time to share such a heartfelt and detailed review! Your story truly means so much to us. We’re incredibly happy that EBO Air 2 Plus has helped bring you and your mother closer despite the distance.
A special thank you as well for your kind words about our support team and Elon! We’ll make sure to share your wonderful feedback with him. Thank you for trusting Enabot and allowing us to be a small part of your family’s everyday life.
I purchased an Enabot product but discovered that I could not use it without agreeing to the company’s privacy agreement. I was not comfortable agreeing to those terms, and without doing so the product was effectively unusable for me.
I then contacted Enabot to request a return. Unfortunately, my request was ignored and I received no assistance in returning the product.
I understand that connected products may require an app and certain permissions to operate, but I believe customers should be made very clear about these requirements before purchasing. More importantly, when a customer decides that the terms are unacceptable and asks to return an unusable product, the company should respond promptly and provide a reasonable return process.
My dissatisfaction is therefore not simply with the product. It is with the combination of the privacy requirements and Enabot’s failure to respond to my request for a return.
Enabot 回复2026-08-14
We sincerely apologize for the frustration caused and for the delay in handling your return request. After providing an explanation of our privacy policy via email, we were waiting for your response before proceeding with the return process.
We have now forwarded your case to our support team, who will assist you directly with the return process. Please check your inbox for their email and follow up with them regarding the next steps.
We sincerely apologize again for the inconvenience and appreciate you bringing this matter to our attention. We hope we can resolve this for you as quickly as possible.
Stay away from anything enabot. Product looks very high end but software is terrible. I have been trying to get a refund for over 3 months now.
They have received the product back and now are refusing to answer me...
I have sent my request over to our customer protection department as this is complete FRAUD.
Stay away.
Enabot 回复2026-08-05
Hello, we're truly sorry to hear about your experience. Based on what you've described, your case appears to be unusual. We'd like to look into your case and help resolve it as quickly as possible.
We've already reached out to you on this platform to request your order details. Please check your messages and reply when you have a moment. You can also contact us directly at [email protected] or [email protected], and we'll look into your case and do our best to resolve it as quickly as possible.
Thank you for your patience, and we look forward to helping you.
A very expensive paperweight. Sleek look, completely broken software.
I really wanted to love the Enabot EBO Max, but after trying to use it, it has been an incredibly frustrating and expensive disappointment. For a premium-priced robot, it completely lacks basic functionality in almost every everyday situation. The glitzy video marketing is totally untrue compared to the actual experience.
Here is why I cannot recommend this item:
Completely Unresponsive Voice Recognition: The response time is painfully slow. It constantly glitches and says "navigation failed". You have to repeat a command six or seven times just to get it to register an action, let alone actually do something.
Useless Face Recognition & Tracking: The heavily advertised AI face recognition feature is totally broken. For example, I asked it to go to the kitchen, find Jake, and ask him what time he wants to go out. EBO wandered into the kitchen, just stood there blankly, and then announced it couldn't find the person—even though Jake was standing right in front of its camera lens.
Terrible Navigation: It constantly bashes into furniture and gets stuck. Instead of smoothly navigating a room like the promo videos suggest, it behaves like a cheap, blind toy.
Connection & Audio Drops: When you are trying to talk through EBO, the voice breaks up constantly because it's always losing some sort of connection.
The Only Positive:
On a positive note, the physical item itself looks good. The hardware is sleek and has a premium aesthetic, but that just makes the awful, poor-quality software even more frustrating.
We really hope the company takes user feedback seriously and drastically improves the software in future updates. But until they do a complete overhaul, this is just a very expensive, futuristic-looking paperweight. Save your money for now.
Enabot 回复2026-08-03
Hi, thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience with EBO Max has been frustrating and did not meet your expectations. We've forwarded the issues you mentioned to our product team. They are carefully reviewing your feedback and will continue working on improvements to enhance EBO Max’s performance through future updates. We sincerely appreciate your honest feedback.
The products are great. The company is great, and customer service is actually really good. Quality products with customer service that backs them can’t beat it. Thanks
Enabot 回复2026-07-13
Thank you so much for your kind words! Your trust and support mean a lot to us.
It’s cute. Gives up after being unable to maneuver once an object is in its path while conducting Patrol Tasks or Pet Following, but overall an enjoyable little robot. Expensive! But enjoyable. The space I’m in is also fairly small, so I don’t fault it too much for maneuverability.
Enabot 回复2026-05-09
Thank you for sharing your experience and honest feedback! We truly appreciate your comments about maneuverability during Patrol Tasks and Pet Following, as they help us continue improving future updates and performance. Thanks again for your support and understanding — we hope your EBO keeps bringing fun and companionship to your day!
I am extremely disappointed with this product not only to fail catastrophic malfunction within the first week and was fully replaced. But the second week it failed again this time collision course failed near the stairs..
For a product that we spend over $500 on it must meet standards that I believe fails dramatically. In my own opinion from their own reviews and results. People are seriously receiving a very similar outcome. The housing wheels motor fails with no way of replacing it and only just a wheel set this has to be one of the worst experiences of my life. I have spent the last two weeks gathering evidence about this with over 179 signatures now I’m seriously thinking of moving forward with a full investigation under the Australian consumer watchdog.
Enabot 回复2026-04-23
Hi there, we’re truly sorry to hear about your experience. We take safety and product performance very seriously, and your feedback regarding the wheel motor and overall durability has beed carefully reviewed by our team. Please keep following up with our support team, they will work toward a suitable resolution to you.
Horrible. It won’t connect. They have great videos and reviews but everything is in another language and it won’t stay connected. It get struck and won’t return to charging station. Waste of money.
Bought as Christmas gift. They won’t return it.
Enabot 回复2025-12-17
Hello, we sincerely apologize for the inconvenience caused. We provide a one-year warranty, and if your product has a quality issue, we can assist with troubleshooting or arrange an exchange. Additionally, during the Christmas period, we can make an exception to accept returns for products with quality issues. Our support team has already reached out to follow up on your return. Please keep an eye on your inbox. Thank you for your understanding!
Is arrived really well and is perfect for family gatherings together. I love for easy to control it and hearing it well. Thank you for delivering this well.
Enabot 回复2025-12-09
Thank you so much for sharing this! We’re thrilled to hear that it arrived safely and that you’re enjoying it with your family. We truly appreciate your support — thank you for choosing us!
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