ADT is a predatory scammy company
This company is truly the scum of the earth. We moved into a house where the previous owners already had ADT equipment, so we thought, hey, why don’t we just call and open an account so we can use the system that’s already here? Seems simple enough. I called and activated the service. The guy on the phone told me we were paying month to month and could cancel whenever we wanted. At NO point did he tell me I was being locked into a 2 year contract. And because the only way to activate and open the account was over the phone, I had nowhere to check this information in writing. Our system had multiple errors that made it impossible to arm. We had multiple “virtual appointments” with techs, changed all the batteries, spent hours following troubleshooting instructions, and nothing worked. After having the system for about a month and never actually being able to use it, I said, you know what, let’s just cancel this dumbass service. It is impossible to get in touch with anyone at this company. They just keep booking you for virtual service appointments and passing you off to different departments. So I called to cancel my account and, just like every other call, it took over an hour to get anything accomplished. The man on the phone canceled my account. He did not ONCE mention that there would be ANY charges associated with canceling. Not once during the entire hour plus phone call. A few days later, I get hit with a $727 bill. I call them, get passed around to multiple people, spend another hour on the phone, and finally an “account manager” tells me, well, sorry no one told you, but you’re being charged for the next 2 years because that’s how long you signed up for. Except I was NEVER told I was signing a 2 year contract. She said the only thing she could do was reinstate our account so we wouldn’t have to pay the $727 immediately. She wouldn’t make an exception, even though we had only had the system for a month and literally had never been able to use it. We finally scheduled an actual tech to come out after she tried to book me for yet another pointless virtual appointment. The tech came and fixed the issue in about 5 minutes. After we had spent HOURS troubleshooting with their virtual techs. He wasn’t nice at all, but at least he fixed the problem. But alas, the $727 bill is STILL on our account. Now I need to call AGAIN and spend another 1.5+ hours trying to get someone to remove a bill that I was never told about in the first place. Trying to get in contact with this company is like pulling teeth. The entire experience has been absolutely ridiculous from start to finish. I genuinely feel like ADT is operating a giant scam. They make it impossible to get help, impossible to cancel, don’t clearly communicate their contract terms, and then suddenly hit you with a $727 bill after you cancel. I would NEVER recommend this company to anyone. Save yourself the absolute nightmare and go literally anywhere else.