Buyer Beware — Think Twice Before Ordering High-Value Items from SCHEELS Online
Extremely disappointed with how SCHEELS handled my high-value online order. This was a 64 lb package delivered to a large apartment building with a locked exterior entrance and locked mailroom. FedEx's own delivery photo shows the package was left OUTSIDE a side entrance in a publicly accessible area—not inside the secured building or mailroom. The intended recipient never received the package. Despite this, SCHEELS relied on the FedEx GPS scan and delivery photo and declined to provide a refund or replacement. Ironically, the same delivery photo they relied on clearly shows the package sitting outside the secured building. I escalated the issue and even filed a BBB complaint. SCHEELS maintained its position, considered the matter resolved, and told me to pursue a dispute with my credit card company instead. I understand that SCHEELS does not control every action taken by FedEx. However, as the retailer that accepted payment for a high-value order, I expected much better support when the merchandise was never received. BUYER BEWARE: Based on my experience, I would think very carefully before ordering an expensive item from SCHEELS online. If your package is marked "delivered" but left unsecured and disappears, you may find yourself dealing with FedEx, BBB, and your credit card company rather than receiving a resolution from SCHEELS.