I have an issue with the temperature of…
I have an issue with the temperature of my shower going from hot to cold and extreme temperatures it doesn't keep a static temperature. They sent a tech out to diagnose it and then a separate trip to fix it. After they said it was fixed we found it was still not working and actually worse. Called customer service and tried to get a different company to perform the work because I wasn't confident of the company that fixed it initially and the representative told me they could put a request in but wasn't guaranteed. I said I'd like to speak to a supervisor but they told me if the reason was to dispute that the supervisor wouldn't be able to help. I said I'd like to still speak to a supervisor they refused without a reason and I said I'm not happy with this and I'd like to speak to a supervisor still refused and more or less hung up on me. Called for a supervisor took 15 minutes of waiting on hold and then told me they would call me back. Once called back determined they wouldn't be able to switch the provider and it would have to go for review. I asked how long the review and they said two days. I said ok forget the review just have the company come out again. Still waited like a day and a half and now they just took it upon themselves to schedule the date and time of the service without consulting me just an email. No idea if a different provider has been selected based off the email. Really dislike the way they operate and you need to follow up with them to figure out what's going on, and I shouldn't have been hung up on when I asked to speak to a supervisor.