The service request is HORRIBLE!!
The service request is HORRIBLE!!! I took a full day off work for the service appointment. Service did not even call to inform me that my emergency appointment was cancelled. I have been a customer for ten years plus and this is the worse service I have ever experienced.. My refrigerator went out. Service sent me an email to cancel and reschedule the appointment 12 days out, RIDICULOUS!!! Yes of course I paid $140.38 for the diagnostic a head of time. I will never shop or recommed Best Buy to anyone!!!!!