A nightmare to do business with these mercenaries
Lots of fine print in their contracts enforcing terms of cancellation of PT as well as memberships. The employees do not listen to the customer and as a result give you incorrect information concerning the above. But this does not stop them from quoting chapter and verse from the contract in the course of enforcing it, even if you tell them you tried to cancel and were told it was all taken care of by employees working the check-in counter. Absolutely no understanding of dire hardship-they just want their money. I would absolutely NOT recommend VASA to anyone. My membership is up in two months. Their app is limited yet they expect this to be their customers' resource to do what needs to be done. I have "penciled in" to go on the app once I've reached six months membership so as to avoid the cancellation fee. I'll be elated to be done with these crooks.