Stop ensh*tifying it
Stop ensh*tifying it. The physical product is good. but they sell it at a very try high price because it tracks your cats health. Now they have taken that data away from existing customers through an app update and are holding it hostage behind and eternal monthly subscription fee. Worse all over the app they present emotional blackmail prompts urging you to subscribe because you must care about your cats health right? If data usage was the issue they could store the data locally and upload once a day, they could store little 1kb Text the app for up to 30 days so it would be useful for a vet that you could export as a CSV . Instead everything beyond a rolling 7 days, is not exportable not even the 30 days a vet might need is there. I’ve been a recommending customer since my litter robot 1. Whoever runs this company now clearly is only concerned with extracting as much money as possible without any concern for customer retention. Blackmailing existing customers for health data? Gross. They said the new subscription would only add features, bee insights. It took basic data. Unless the company has a change of heart , I recommend people ship for a competitor who treats customers better.