HOME DEPOT REFUSED TO HOLD ITS…
HOME DEPOT REFUSED TO HOLD ITS AUTHORIZED INSTALLER ACCOUNTABLE Home Depot’s authorized installer, Bynum & Sons Plumbing, replaced two functioning water heaters for $4,134 before checking whether they were receiving gas. A Bynum technician came to my home Monday, declared both heaters out of warranty and irreparable, and said they had to be replaced. The same technician returned Tuesday and replaced them. Only afterward did he discover that the gas had been turned off. The heaters had not failed; they had not been receiving gas. The technician showed me only full-screen signature boxes, never the documents to which my signatures were attached. When I asked him to have the company send the records, he refused because he was “too busy.” Within approximately three to five minutes after he left, I sent multiple texts instructing him not to dispose of the removed heaters. Bynum now denies that its technician made the Monday diagnostic visit and claims I simply ordered two replacements. It also claims I declined a $368 “diagnostic,” although Home Depot advertises a free water-heater estimate and no one clearly explained any distinction. I showed the multiple pictures and texts and supporting evidence to a Home Depot manager. Rather than demand records or evidence from its installer, TJ, the manager said Home Depot could not question the plumbers. the entire exercise was absurd. Bynum was not a contractor I independently selected. Home Depot referred it, designated it as an authorized installer, and placed Home Depot’s name behind the transaction. As of August 14, 2026, Bynum has a D− Better Business Bureau rating, with failure to respond to complaints identified as a reason. Home Depot nevertheless accepted Bynum’s unsupported denial over the evidence presented by its customer. The initial failure to check the gas was grossly incompetent. Home Depot’s refusal to demand evidence from its own authorized installer made the situation indefensible. I am seeking a full refund of the $4,134 charge and have filed disputes and complaints with the appropriate consumer-protection authorities.