I wish I could give them zero stars
I wish I could give them zero stars! I was trying to contact them about a repair needed for my clothes dryer. I called the toll free number 4 times in about an hour and was on hold, then cut off. So I go to the website, which I forgot I could use. Had to go through resetting my password. It turns out a request from April of 2025 is still open! This was for my dishwasher, which wasn't draining properly and had an odor. When I had made a request back then for a service provider, I received an email with a name. When I called the technician, he said he didn't know why they kept giving his name out, because he didn't do warranty work through them. He said he had a hard time getting paid. I ended up taking the filter out of the dishwasher and cleaning it real well. That took care of that problem. In the meantime, I can't file a new claim on the website because the claim from 16 months ago is still open!!! So I found a way to email them on the website, and I sent an email, calling them liars, scammers, telling them I would let everyone on social media know what a bad company they were to do business with. Well, lo and behold, they call me! Problem is, I have unknown numbers blocked on my phone, but they leave me a voicemail asking me to call them back or send an email and they will call me. I've emailed them twice in two days; no phone call! About a year after we moved into our new home, we purchased a 5-year warranty from them and paid for it upfront. What a waste of money!!! I wish we had researched them a little more before giving them our money!!!