Incompetence
Placed an order for two items. One thing I really wanted and a second I threw in to spread the shipping. Got two emails that the items had shipped. Both referenced the same tracking number. Both were in a status of label printed for a week. One package showed up and not the item I actually wanted but they sent emails saying both had been delivered. Sent a message explaining the situation, no response. Sent a second email that they did respond to and basically said it was my problem to prove they messed up. I sent pictures, referenced the fact they claimed two shipments but only one tracking number. No response. Sent another email asking for verification that they received the information they had requested. Got a message that they had issued a partial refund. So I never got what I ordered and ended up buying something I didn't really want in the first place and paying full shipping for said item. I would rate their communication and customer service as a zero star. That was my first time trying to order anything through them and it will be my last. A simple "We made a mistake, the item you ordered is no longer in stock, how would you like to proceed..." would have gone a long way. If I had it to do over again I'd just dispute the charges with my CC company vs dealing with the lack of Customer service from BH...