When I originally contacted TodayTix…
When I originally contacted TodayTix yesterday via the help email concerning not getting my 10% gold status discount on tickets I had just purchased, I was contacted promptly by the representative Finnian & the issue was quickly resolved. But soon after, I had to unfortunately be hospitalized yesterday for an infection when I couldn’t stop regurgitating. I immediately contacted TodayTix after I was admitted & told them I had to remain in the hospital to receive antibiotics, explaining the situation that I was unable to see the show today. And again, Finnian promptly replied & stated that under the circumstances, he understood & would grant me a one-time credit for the cost of the tickets, even though I didn’t have ticket protection. That was beyond kind of him on such short notice to grant me the full credit. This is why I have been using TodayTix for years to purchase the majority of my show tickets in NYC, & will continue to use their app in the future. They are certainly a reliable & efficient organization & Finnian is a 5 star representative!