Avoid PayCly: USD 1,000 paid and no usable service delivered
We paid PayCly USD 1,000 for payment-processing onboarding. After taking our money, they failed to provide us with a live, usable payment-processing service. Instead, we were passed between different people and eventually directed to an “ePay” gateway that remained in a sandbox environment. Nobody took ownership of the matter, nobody could provide a reliable production date, and there appeared to be no clearly identifiable person responsible for resolving the issue. We repeatedly tried to obtain clear answers about who was actually providing the processing service, the acquiring partner, the settlement arrangements and when we would be able to process live transactions. We did not receive satisfactory answers. Despite paying the onboarding fee, we never received the commercial outcome we paid for and never processed a single live transaction through the service. We have requested a full refund of the USD 1,000 because no usable service was delivered. That refund remains outstanding. Our experience has been extremely frustrating and deeply disappointing. PayCly was responsive when pursuing the onboarding payment, but once the money was transferred, responsibility became unclear and we were moved between different contacts without anyone resolving the matter. Prospective merchants should take the other negative reviews seriously. Based on our experience, we strongly recommend that businesses do not pay PayCly any onboarding fee or use their services unless a live merchant account, the actual acquiring partner, settlement arrangements and refund protections are all independently verified and confirmed in writing beforehand. We regret dealing with PayCly and would not recommend them. We will update this review if they provide the refund owed.