10 weeks, still no refund
I placed a large order with Monday Swimwear on 23 May 2026 and decided to return roughly half the order, worth around $500 USD, as the pieces simply weren't right for me. I returned the items to their US warehouse entirely at my own expense, which is already disappointing for a brand at this price point, but I was happy to do so as it is clearly outline in their terms and conditions. My return was delivered to their warehouse on 3 June 2026, and I have the DLH proof of delivery, including confirmation that it was signed for by a member of their team. It is now 17 August 2026 - over 10 weeks since my return was delivered, and I have still received neither my refund nor any communication from Monday Swimwear. I have now sent three emails, which have all gone unanswered. For an established brand operating at this price point, this level of customer service is frankly unacceptable. I would expect this kind of experience from a small, unknown boutique that may not have the resources to manage customer enquiries, but there is absolutley no excuse for complete radio silence from a well-established brand when they are holding $500 of a customer's money. Save your money and shop elsewhere. Away That Day offers comparable quality, and in my experience, actually has a customer service team that responds to it's customers. I certainly won't be ordering from Monday Swimwear again.