Kim was terrific
Kim was truly one of the most superb customer assist people I have ever dealt with. She immediately made the change I requested, and with no pressure at all, mentioned a couple of other things. I asked her to send me some info., and it was in my inbox in 2 minutes. When I wished her a good day, she sounded genuinely delighted and wished me the same. I suspect many of her interactions are contentious, but is has not left her jaded .