Multiple hardware swaps due to bad parts
I purchased an ibuypower prebuilt a few years ago now and it has been a nightmare. I only owned it for a few months before I had my first hardware failure. My CPU and motherboard failed and had to do a part swap. They were very fast in the process but only because I chose the fast process in which you have to put up 400+ dollars for the parts until you sent yours back. They also do not cover shipping so you pay for the warranty then also have to pay for shipping(which isnt much but at the very least they could do what's right considering they gave me bad parts) computer was fixed for another few months until my AIO cooler failed. Another fast parts swap and more money put up and spent on shipping. So I have twice now had to put more money into an already expensive pc. After that things went well for about a year, then my new AIO cooler failed. My warranty was up so I had to pay for a replacement cooler and fans. So all in all they sent me a bad CPU, bad motherboard, and 2 bad AIO coolers and I had to go without my computer for days or a week or so on top of putting more money back into it. They also sent no information or instructions with the parts so you are expected to know, learn online, or pay someone even more to install them. Even store bought parts come with instructions, the pc tech i had to pay to install it,even agreed this was a major oversight on their part. My gpu, ram, keyboard, and power supply were the only quality parts I got. Even the mouse they sent went bad after only a year. Had they made any attempt at trying to make things right I may feel much better about the situation but it seems taking that initiative is not a part of the ibuypower expectation. My experience with Ibuypower was a serious letdown and I personally wouldn't recommend ibuypower to anyone as they never once made any attempt to make these wrongdoings right.