Horrible experience—sent a damaged phone and zero customer support
I am extremely disappointed with Honor's customer service, specifically my experience dealing with an agent named Firas.I ordered a brand-new Honor 400 phone, but the day it arrived, it was already chipped from the corner. It strongly felt like a refurbished phone sold to me as new. Because I am a single mother managing multiple hospital and doctor appointments for my children, I desperately needed a working phone immediately, so I had to set it up.When I sent pictures of the damage to customer services to ask for advice, their handling of the situation showed a complete lack of understanding and compassion:No advance replacement: They refused to send a replacement first so I wouldn't be left without a phone.No refund flexibility: I offered to buy a second phone and return the damaged one for a refund. They refused, stating it was "exchange only".No compensation: They refused to offer any partial refund or discount for the inconvenience of sending a faulty, damaged device.It feels like they purposefully make the process impossible so you are forced to keep a damaged phone. I strongly recommend avoiding Honor. They are selling refurbished phones as brand-new and offer zero real customer service when things go wrong.