Horrible experience with ADT
In August 2026, an ADT technician told us our home's existing hardwired alarm system (ADT Safewatch Pro 3000/Honeywell, installed 2015, fully functional) "could not be activated anymore." Relying on this claim, we purchased a new wireless system (ADT7AIO) for over $600 plus a monitoring contract. We have since confirmed the claim was misleading: the wired system is industry-standard hardware that any provider could have activated, and its control board, sensors, and wiring remain intact and functional in our home. The statement conflated ADT's product-catalog decision with technical impossibility. The installation itself was also defective. The technician spent 8 hours at our home and installed a 7V/1A power adapter on a panel specified for 9VDC/2.5A, causing days of continuous reboot failures and requiring multiple service visits. To this day, the battery doesn't seem to hold a charge so we are constantly needing to silence the alert. The technician also damaged our doorbell circuit, requiring us to pay an electrician to solve the issues. Though we have only been with ADT for about 1 week, we are extremely disappointed and angry that they have misled us and have not properly installed the system. We have spent hours on hold waiting to resolve the issue. In addition, we were told that in order to add other users to our web access of ADT that we need to share passwords. This is concerning to hear from a service representative of a security service. We request: (1) full refund of all installation/equipment charges (~$600+) and monitoring fees paid; (2) cancellation of the monitoring contract with no early-termination fee; (3) ADT retrieval of its equipment.