OFOffGamers★★★★★
Avoid Offgamers
Avoid Offgamers
TLDR: Offgamer's support is the worst support ever: straight-up nonsense, false information, pushing their problems onto consumers, and wasting consumer time.
Update 8: I made so many reviews, yet they provided 0 feasible solutions. The only statement that they have is stating their gift card is "valid" and "generally due to an IP issue. Literally, if someone opened a ticket and provided 2 photos and a video documenting a timeout error across multiple devices and browsers (I even did further investigation myself, where the server is not responding to the request, meaning it is a server-side issue. And this basically blocks all connection attempts, no matter where you are). That is not a general issue. Yet they reviewed none of my evidence and again labeled it a geographical issue. I bet the support team could not open the link either; they are just trying to push the issue to consumers. I feel very disrespected; there is no way I have to do all the investigation when support should do it, not the consumer. Support team did nothing at all.
Update 7: I contacted support after they commented on my last review, and I got no response for 2 days. Guess what: they closed my ticket, saying they didn't hear me for 2 days, and marked it as resolved. Such an "awesome 24/7" support! Now I have to respond to my own ticket to reopen it. Insane support, literally; wtf can I say when they don't respond with anything other than an AI reply every time I open a ticket?
Update 6: They keep talking about network region lock, not accounting I am in China, I also did test the website; the error message of the redemption page is request timeout (meaning invalid URL), not region lock, off gamers support is simplily nonsense
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. This company has the worst service possible among its competitors.
2026-09-17有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
Avoid Offgamers
TLDR: Offgamer's support is the worst support ever: straight-up nonsense, false information, pushing their problems onto consumers, and wasting consumer time.
Update 7: I contacted support after they commented on my last review, and I got no response for 2 days. Guess what: they closed my ticket, saying they didn't hear me for 2 days, and marked it as resolved. Such an "awesome 24/7" support! Now I have to respond to my own ticket to reopen it. Insane support, literally; wtf can I say when they don't respond with anything other than an AI reply every time I open a ticket?
Update 6: They keep talking about network region lock, not accounting I am in China, I also did test the website; the error message of the redemption page is request timeout (meaning invalid URL), not region lock, off gamers support is simplily nonsense
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. This company has the worst service possible among its competitors.
2026-09-16有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
TLDR: Offgamer's support is straight-up nonsense, giving false information while trying to push their problem onto the consumer. They also heavily rely on AI responses dodging my main concern.
Update 6: They keep talking about network region lock, not accounting I am in China, I also did test the website; the error message of the redemption page is request timeout (meaning invalid URL), not region lock, off gamers support is simplily nonsense
Update 5: I don't think I need to specify that I am in China and follow all the instructions on the website; they still try to make this my fault.
Update 4: In their last response, they claimed: This gift card is region-locked and intended for use in China, so redemption is only possible when accessed from within that region. If the redemption link does not open, this is generally related to the IP address or network being used to access it." Which, again, completely ignores that I stated I am in China in almost every one of my previous reviews, and I even switched various China IPs via VPN to test whether my problem was being unable to visit the redemption site. Clearly, it is not my problem, and they are still pushing the problem onto innocent consumers.
Update 3: They are still pushing their problem onto consumers after repeatedly stating my concern. If you are reading this and really need this site's products, I strongly recommend other competitors that actually have a human support team instead of AI.
Update 2: From their latest response, you can clearly see that they still have not answered my main concern by dodging it just as before: " Our team has completed a full review of this case, and the investigation confirmed that the gift card provided was valid and functioned as intended. This aligns with the findings already shared with you through your support ticket." They keep claiming that their card is "valid" and never address the problem of being unable to visit the website for redemption, though following every single instruction they provided (honestly I highly doubted the entire "support" team is made from AI bots, it has been like a month, they have not provide a single solution, but making excusses that it is not their problem, and I don't even know how it is possible that they "confirm" their card is valid, since the website of redeemtion is down)
Updates 1: In their last review, they said: "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which means they refer to the last response. Still, they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
2026-09-09有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
Avoid Offgamers
Update 5: I don't think I need to specify the fact that I am in China and follow all instructions available on the website; they still try to make this my fault.
Update 4: In their last response, they claimed: This gift card is region-locked and intended for use in China, so redemption is only possible when accessed from within that region. If the redemption link does not open, this is generally related to the IP address or network being used to access it." Which, again, completely ignores that I stated I am in China in almost every one of my previous reviews, and I even switched various China IPs via VPN to test whether my problem was being unable to visit the redemption site. Clearly, it is not my problem, and they are still pushing the problem onto innocent consumers.
Update 3: They are still pushing their problem onto consumers after repeatedly stating my concern. If you are reading this and really need this site's products, I strongly recommend other competitors that actually have a human support team instead of AI.
Update 2: From their latest response, you can clearly see that they still have not answered my main concern by dodging it just as before: " Our team has completed a full review of this case, and the investigation confirmed that the gift card provided was valid and functioned as intended. This aligns with the findings already shared with you through your support ticket." They keep claiming that their card is "valid" and never address the problem of being unable to visit the website for redemption, though following every single instruction they provided (honestly I highly doubted the entire "support" team is made from AI bots, it has been like a month, they have not provide a single solution, but making excusses that it is not their problem, and I don't even know how it is possible that they "confirm" their card is valid, since the website of redeemtion is down)
Updates 1: In their last review, they said: "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which means they refer to the last response. Still, they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
TLDR: Offgamers' support is basically trash; when it is their problem, they only know how to make excuses. They didn't provide a real solution, dodged the consumer's actual concern, and pushed the problem onto the consumer to avoid issuing a refund.
2026-09-08有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
Avoid Offgamers
Update 4: In their last response, they claimed: This gift card is region-locked and intended for use in China, so redemption is only possible when accessed from within that region. If the redemption link does not open, this is generally related to the IP address or network being used to access it." Which, again, completely ignores that I stated I am in China in almost every one of my previous reviews, and I even switched various China IPs via VPN to test whether my problem was being unable to visit the redemption site. Clearly, it is not my problem, and they are still pushing the problem onto innocent consumers.
Update 3: They are still pushing their problem onto consumers after repeatedly stating my concern. If you are reading this and really need this site's products, I strongly recommend other competitors that actually have a human support team instead of AI.
Update 2: From their latest response, you can clearly see that they still have not answered my main concern by dodging it just as before: " Our team has completed a full review of this case, and the investigation confirmed that the gift card provided was valid and functioned as intended. This aligns with the findings already shared with you through your support ticket." They keep claiming that their card is "valid" and never address the problem of being unable to visit the website for redemption, though following every single instruction they provided (honestly I highly doubted the entire "support" team is made from AI bots, it has been like a month, they have not provide a single solution, but making excusses that it is not their problem, and I don't even know how it is possible that they "confirm" their card is valid, since the website of redeemtion is down)
Updates 1: In their last review, they said: "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which means they refer to the last response. Still, they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
TLDR: Offgamers' support is basically trash; when it is their problem, they only know how to make excuses. They didn't provide a real solution, dodged the consumer's actual concern, and pushed the problem onto the consumer to avoid issuing a refund.
2026-09-04有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
Update 3: They are still pushing their problem onto consumers after repeatedly stating my concern. If you are reading this and really need this site's products, I strongly recommend other competitors that actually have a human support team instead of AI.
Update 2: From their latest response, you can clearly see that they still have not answered my main concern by dodging it just as before: " Our team has completed a full review of this case, and the investigation confirmed that the gift card provided was valid and functioned as intended. This aligns with the findings already shared with you through your support ticket." They keep claiming that their card is "valid" and never address the problem of being unable to visit the website for redemption, though following every single instruction they provided (honestly I highly doubted the entire "support" team is made from AI bots, it has been like a month, they have not provide a single solution, but making excusses that it is not their problem, and I don't even know how it is possible that they "confirm" their card is valid, since the website of redeemtion is down)
Updates 1: In their last review, they said: "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which means they refer to the last response. Still, they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
TLDR: Offgamers' support is basically trash; when it is their problem, they only know how to make excuses. They didn't provide a real solution, dodged the consumer's actual concern, and pushed the problem onto the consumer to avoid issuing a refund.
2026-09-03有帮助 1
OFOffGamers★★★★★
Avoid Offgamers
Updates 2: From their latest response, you can clearly see that they still have not answered my main concern by dodging it just as before: " Our team has completed a full review of this case, and the investigation confirmed that the gift card provided was valid and functioned as intended. This aligns with the findings already shared with you through your support ticket." They keep claiming that their card is "valid" and never address the problem of being unable to visit the website for redemption, though following every single instruction they provided (honestly I highly doubted the entire "support" team is made from AI bots, it has been like a month, they have not provide a single solution, but making excusses that it is not their problem, and I don't even know how it is possible that they "confirm" their card is valid, since the website of redeemtion is down)
Updates 1: In their last review, they said: "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which means they refer to the last response. Still, they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
TLDR: Offgamers' support is basically trash; when it is their problem, they only know how to make excuses. They didn't provide a real solution, dodged the consumer's actual concern, and pushed the problem onto the consumer to avoid issuing a refund.
2026-09-02有帮助 1
OFOffGamers★★★★★
straight scammer
Edits 1: Last review they responded said "Our team has completed a review of this case, and the findings were shared with you directly through your support ticket." I have never received any new comment or response, which meant they refer to the last response. Still they tries to escape from the problem of their code. Don't buy from them
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
2026-08-29有帮助 1
OFOffGamers★★★★★
Straight Scammer
I bought a $100 WeChat gift card code, but I couldn't access the redemption website because of technical issues. In addition, I followed every instruction the product provided, even within the region where they said the redemption would work: China. I submitted dozens of tickets and Trustpilot reviews, yet their average response time takes days, and they dodge the real issue. Look at this direct quote from their most recent response that I received 2 days after writing my last Trustpilot review: "We also acknowledge that you have stated you are currently in China and have tried accessing the redemption page using different Chinese IP addresses. However, the inability to access the external redemption page does not establish that the product or the gift card itself is invalid. Based on our investigation, we have not found any issue with the validity of the product that would prevent it from being redeemed as intended. Therefore, we are unable to approve a refund on the basis of the reported inability to access the redemption page." Not accounting to the fact that the whole thing is likely AI generated, and they did not show any prove of actual investigation, the context is nonsense, it is basically like: Hey, we sold you this key and gave you a lock to pair with it, but if the lock doesn't pair with the key, that's not our problem; it doesn't mean the key is wrong, even if you follow every single instruction for using the lock from us. Obviously, I am not claiming the voucher code itself has been proven invalid; the customer can not even reach the redemption webpage in the first place, and I am not the first person to have this issue. If you go back to the Trustpilot review, you will see other people having a similar issue with the product. Straight-up scam company; they will never care about what customers feel, but they care about the money they receive from them. I am not even asking for more than the original amount I spent; I'm asking for a full refund. As a heavy consumer of gift card products, I can comfortably say this company has the worst service possible among its competitors.
2026-08-27有帮助 1
OFOffGamers★★★★★
Worst Support of these catagories of products
Never buy from this website. This is probably the worst customer support I've ever experienced. I paid 100 bucks for a 600-dollar WeChat gift card, but I can't access the redemption webpage because it's under construction. Though using lots of methods to confirm that this is not my problem, the "support" team first responded to my ticket days after the issue, claiming that they have 24/7 support, then asked me to confirm my location and send a video. I responded promptly, stating I am in China, and to confirm, I even used various IPs in China via VPN to rule out the possibility that my original IP was the issue preventing me from redeeming, along with a clear video scanning the webpage and showing I was unable to access it. After a few days with no response, I received an email saying the support team had indicated my issue was resolved and tried to close my ticket, so I had to reply again. After that, they simply responded, "We reiterate that regional restrictions apply; to redeem this product, your country must be China," which is nonsense. Never shop on this website; if anything goes wrong, you'll never get your money back. I purchased this in mid-August, and it is almost September, and I still haven't gotten a direct response with a solution. I am a heavy gift card consumer; to date, none of the other competitors that sell gift cards have this kind of support.
2026-08-25有帮助 1
