Its been over a year...
Its been over a year and I'm still having to deal with them because they kept sending my paperwork to my ex and vice versa. They refused to admit and correct their mistake until my ex sent pictures confirming they sent the incorrect paperwork. I've gotten packets that are missing forms. Reaching out to the case manager is practically impossible as you have to email, wait, and schedule a phone call. I regret not getting an attorney. This company sucks.