Broken machine after 1 month, zero customer support, only AI bots.
I bought my Rotimatic on January 6, 2026. Within just over a month, the Dough Transfer Equipment component broke. My machine is completely unusable, and despite having a 3-year warranty, getting a simple replacement component has been an absolute nightmare.For two weeks, I regularly used their chat system, but there are no real human agents available—only an unhelpful AI assistant that gives no correct responses. Out of desperation, I emailed Rotimatic management and multiple customer service addresses. When they finally replied, it was clear they didn’t even read my email. They responded about a completely separate issue that had nothing to do with my machine.They completely ignore their customers and do not honor their warranties. Save your hard-earned money and do not buy from this company. The product is fragile and the customer service is nonexistent.