Very bad customer service, overworked staff
Easy, simple and logical to use. Great when all goes well. Appalling customer service when things don’t go well. For the third time now, one of the multiple flights on a trip had suddenly been cancelled. No logical explanation given other than the airline didn’t accept my card, even though the same airline accepted the card a few moments earlier for a different flight. Told I will get a refund in 24 hours and a week later, still waiting. Online staff are super slow. I believe they are doing their best but are clearly overworked dealing with more than one customer at a time so responses take forever. This is a continuous issue, not a one-off. Use Expedia or Trip - way better!