Problem Solved
We had an issue with the first appliance received. I reached out via customer support from Amazon directly to Newair and was connected with a representative Hilary. She was empowered to do everything needed to resolve our issue. She followed up in a timely manner, she checked in to ensure we had what we needed and what else we needed to provide to Newair in order to come to resolution. Hilary took what could have been a negative situation and completely turned the experience around for us.