Extremely Disappointed
Extremely Disappointed – I Do Not Recommend Liberty Home Guard My experience with Liberty Home Guard has been extremely frustrating and disappointing from beginning to end. Our A/C unit stopped working, and we were initially told that the repair was not covered because the issue was supposedly related to an electrical failure. However, the technician who inspected our system told us that he did not report the problem to Liberty Home Guard in that manner. This left us questioning how Liberty Home Guard reached that conclusion and whether the technician's findings were interpreted incorrectly. After going back and forth regarding the claim, I spoke with a Liberty Home Guard representative who told me that if we chose to purchase our own equipment and have it installed by a certified technician, we would be reimbursed $1,500 once the system was repaired and we submitted the paid invoice and the certified technician's information. We relied on the information provided by their representative when making our decision and proceeded accordingly. Now, after completing the repair and submitting the requested documentation, we are dealing with issues regarding the reimbursement we were told we would receive. This entire process has involved conflicting information, frustration, and far too much back-and-forth. When customers are making expensive home-repair decisions based on information provided directly by company representatives, they should be able to rely on that information. We have a contract with Liberty Home Guard through next year, but once it ends, we will definitely be looking for another home warranty company. Based on my experience, I cannot recommend Liberty Home Guard. I strongly encourage anyone considering this company to carefully review the contract, get reimbursement promises in writing, and document every conversation before spending any money out of pocket.