Terrible customer support experience!
I never received the product ordered from Wellfittreadmill. This review is strictly regarding the company’s customer support services. I ordered a home treadmill from Wellfittreadmill through Facebook. They delivered the treadmill through FedEx. On the day I was expecting the delivery, I got the notification that FedEx delivered my package at my front door. I opened my door, and there was no package. I immediately called FedEx support and notified them that the package wasn’t delivered to my door. Immediately after, I notified Wellfittreadmill and informed them of what happened. Initially, I thought someone stole my package, but I was home when I got the notification. The package was too big for someone to have come up my stairs and left with it without me seeing them. It was a long process but I eventually obtained proof that FedEx misdelivered my package through their GPS ping system. FedEx had it documented that the driver delivered the package to my door, but their GPS ping system showed the package was delivered at a different building. Customer support from Wellfittreadmill also suggested I ask about our cameras within the community. I did just as they suggested and obtained proof from my HOA, who viewed the footage, that the FedEx driver did deliver 2 packages around the time I reported, but never approached my building. To seal the deal, I was able to obtain an email confirmation from FedEx that they misdelivered my package and that the shipper needed to contact them to file a claim. Upon Wellfittreadmill receiving all the proof that my package was delivered to the wrong location, they still maintained they had not received any information from FedEx, that they only have the documentation that FedEx delivered my package, and that if it was lost or stolen, per their policy I would have to file a claim through FedEx. FedEx has always stated the shipper needed to be the one to file the claim. I got FedEx to send me the misdelivery confirmation email for proof. I purchased the product through Klarna and sent them ALL the proof that I sent Wellfittreadmill. If it weren’t for Klarna ruling in my favor and returning the funds, I would still be liable for paying for a product I never received. FedEx and Klarna were more helpful and sympathetic than the company I ordered the product from. FedEx informed me they never heard from the shipper (Wellfittreadmill), and it makes sense because it was clear they were not trying to help me. I will never order anything from this company ever again. I saw after the fact that they had postal protection coverage. Somehow I missed that, and I highly recommend getting that if you’re going to purchase from this company. Hopefully, if you do they won’t try to find loopholes around that!