Utterly useless customer support.
We ordered a SodaStream Duo online. We were immediately charged, but nothing arrived after about 3 weeks of waiting. We tried to contact SodaStream by email, but there was no response. Finally, we called them, and after an hour on hold, they told us the device was still in the warehouse. We decided to cancel the order and request a refund; we were told that this had been done and that it would take 5 business days to be processed. I bought an equivalent device from another vendor the next day. The following week, no refund... but a huge box arrives containing the device we had originally ordered. I can only conclude that the customer support person lied to us and neither checked the order nor processed the refund. Now we have to waste even more time with customer support to try to get this thing returned and our refund processed. Very disappointing.