Refusing 1-Year Warranty Support for Defective S200+ (Bad After-Sales Service)
I bought a Doogee S200+ which developed an internal hardware failure (the main 100MP camera completely stopped working) after 5 months of normal use, well within its 1-Year Warranty period. When I contacted Doogee Official Support and the seller, they completely evaded their warranty responsibilities. They refused to provide a partial refund to cover local repair costs and refused to send essential replacement spare parts (Camera module, Screen Assembly, and Opening Tool) so I could fix it locally. Instead, they are forcing me to ship the device back to their Hong Kong repair center at my own high international shipping cost, leaving me without a phone for 3–4 months. This is a clear evasion of their 1-Year Manufacturer Warranty. The phone is a sealed rugged device, and forcing buyers to pay heavy return shipping for factory component defects is unacceptable. Extremely poor after-sales service and zero accountability. Order Reference / Device: Doogee S200+ (Defective Main Camera) Order ID: 1115793412835663