Poor installation led to leak and mold
This is for window nation that covers the DMV and Alexandria Virginia. Window nation replaced our windows and at the time taunted how they guarantee their windows,installation and will deal with any issues. We started noticing a musty smell in one of our rooms after the installation. After a few months we noticed mold in the drywall, indicating a leak around the window. It has taken over four months for them to respond. Constantly getting an AI voicemail and no one calls you back . The person who sold us the windows and convinced us to move forward is no longer with the company. When we finally called the sales number is when we were able to find someone to answer the phone and when we got a call back. The first time they came and patched over the drywall, told us they had repaired it and painted over the area. Within a few days that area was moist and had mold discoloration again. it again took a few months for them to come out to take a look at it. They finally noted that it was the J channel around the window that was damaged, but said that this was normal wear and tear not related to their instillation despite the fact that this all happened after their installation, we never had any leaking from that area prior. In fact, we had had someone look at the siding who told us that it did not need to be replaced at this time. After spending over $70,000 to replace our windows with window donation, we now have thousands more of damage to address mold within our drywall, mold that spread to the carpet in that room and leaking in the roof that went to the floor below. I would not recommend proceeding with them because the main selling point for me was the fact that they guarantee they work. Clearly, this is not the case. We were planning to have the other floor windows changed with them but cancelled those plans. Very disappointed. Trying to save someone else from our costly experience.