Company roped all the long-time users…
Company roped all the long-time users into a kind of API hell. We are going to be switching soon. Our costs tripled in the last 12 months from what we originally signed up for. We have our own negotiated deal with UPS, but they are now charging carrier fees, API fees, and milking extra users for the system. To go from $500 to $2,100 in spend per year for simple labeling and shipping software... common. We can afford it, but I don't like hijacked businesses. Private equity takeovers like this are heinous for established business relationships. We will be moving to Shippo or another platform soon.