Great customer support
Received the hoop and put it to some good use so far. Seems to be decent quality. Then, I noticed a $39.99 charge for the community subscription and I honestly didn’t even remember agreeing to the trial. During the purchasing process, there were many upsell/add-on paths, and I do feel like that process could be more simplified. I had a positive experience with customer support, though, and they took care of my cancellation and refund right away. Looking forward to using the hoop more regularly!