Extremely disappointing and frustrating…
Extremely disappointing and frustrating experience. This is the first time I have ever had a parcel not delivered and then been refused a refund. I have been dealing with constant back-and-forth for over a month and a half, patiently waiting for my parcel. The delivery kept being rejected and the tracking repeatedly showed that the parcel was being sent back to the sender. Each time, I was told, “We’re going to try again,” so I continued waiting and was assured that another delivery attempt would be made. After all this waiting and repeated promises, I was eventually told that my parcel was lost and that they could not refund me. I also double-checked my address, and it was correct and clearly listed on my Alibaba account. Despite this, I was told that I had not provided the correct address, which is extremely frustrating and unfair. The most shocking part is that they have my money, I never received my parcel, and now they are refusing to refund me. After more than a month and a half of waiting, repeated delivery failures, and being told again and again that they would try to deliver it, this is completely unacceptable. I expected better customer service and, most importantly, a fair resolution when the parcel was never received.